Return Policy
BOTTOM LINE:
If the mistake is our fault (quality, color or size) we will make it right. If we can't make it right, we will refund your purchase 100% (and cover return shipping costs).
We guarantee our dresses 100% for quality and fit (as per measurements you provide to us). Our dresses go through a minimum of 4 quality checks before being shipped out.
IMPORTANT: Any issues need to be reported within 3 days of receiving your wedding dress.
What happens if you change your mind and want to return your wedding dress?
We get it, ordering a wedding dress is a BIG decision and we don't take it lightly you want it to be PERFECT. All wedding dress returns that are not an issue Smarter Bridal is responsible for is subject to a 25% re-stocking fee and will need to be shipped (at your cost) to our US address in Texas.
For Example if you purchased a wedding dress for $1000 - you would get a refund of $750 + return shipping.
ADDITIONAL INFORMATION:
Because we want you to be beyond thrilled with your wedding dress, we like to point the following before ordering from Smarter Bridal. We provide quality photographs of all our dresses, but colors can vary slightly depending on your monitors display and the nature of the specific fabric.
Please confirm your order (right size, color, style) carefully before you decide to place the order. All the orders are processed according to your order confirmation, if you placed the wrong order (for example selected incorrect color, size and so on), you will be disappointed with the dress.
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one inch in either direction of the specified measurements. (The length of dress may vary by approximately two inches of the specified measurements). To ensure that your dress will still fit you perfectly, our seamstresses have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Needing some alterations is to be expected with your wedding dress (even with custom sizes). We suggest finding a local seamstress who has wedding dress alteration experience.
ALL JEWELRY, VEILS and ACCESSORIES are FINAL SALE. Please contact if something is wrong with your order and we will make it right!
If the mistake is our fault (quality, color or size) we will make it right. If we can't make it right, we will refund your purchase 100% (and cover return shipping costs).
We guarantee our dresses 100% for quality and fit (as per measurements you provide to us). Our dresses go through a minimum of 4 quality checks before being shipped out.
IMPORTANT: Any issues need to be reported within 3 days of receiving your wedding dress.
What happens if you change your mind and want to return your wedding dress?
We get it, ordering a wedding dress is a BIG decision and we don't take it lightly you want it to be PERFECT. All wedding dress returns that are not an issue Smarter Bridal is responsible for is subject to a 25% re-stocking fee and will need to be shipped (at your cost) to our US address in Texas.
For Example if you purchased a wedding dress for $1000 - you would get a refund of $750 + return shipping.
Please contact us if you have any questions about our policy prior to ordering. We can be reached at info@smarterbridal.com.
ADDITIONAL INFORMATION:
Because we want you to be beyond thrilled with your wedding dress, we like to point the following before ordering from Smarter Bridal. We provide quality photographs of all our dresses, but colors can vary slightly depending on your monitors display and the nature of the specific fabric.
Please confirm your order (right size, color, style) carefully before you decide to place the order. All the orders are processed according to your order confirmation, if you placed the wrong order (for example selected incorrect color, size and so on), you will be disappointed with the dress.
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one inch in either direction of the specified measurements. (The length of dress may vary by approximately two inches of the specified measurements). To ensure that your dress will still fit you perfectly, our seamstresses have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Needing some alterations is to be expected with your wedding dress (even with custom sizes). We suggest finding a local seamstress who has wedding dress alteration experience.
Avoid bridal shops as they will typically be the most expensive option.
ALL JEWELRY, VEILS and ACCESSORIES are FINAL SALE. Please contact if something is wrong with your order and we will make it right!